Privacy Policy

Flowmode Fitness is committed to maintaining the privacy of your personal information by using the appropriate safeguards to protect your information. This Privacy Policy outlines how we collect, use, store, and share information from our members, consumers, and franchisees across our fitness clubs, franchise operations, and our website (WEBSITE LINK)

When you access or use any of Flowmode Fitness's services, websites, products, features, or tools (whether directly, through representative affiliates, or franchisees), you will be agreeing to the terms outlined in this Privacy Policy. If you do not agree with any part of this, please do not access or use any of FlowMode Fitness's services, websites, or applications.

We may revise this Privacy Policy from time to time by continuing to use any of FlowMode Fitness's services following such revisions. You agree to be bound by the terms of the revised Privacy Policy. Please visit this page periodically for updates.

TYPES OF PERSONAL INFORMATION THAT WE GATHER

To deliver our services, including registration, membership administration, application functions, billing, and customer support, we collect the following classifications of personal data.

BASIC INFORMATION (COMPULSORY)

• Name
• Contact Information (email address, phone number, emergency contact)
• Mailing Address and/or Billing Address
• Credit Card/Debit Card Payment Information, UPI & Banking Information (processed securely through payment processing partner(s))
• Photos or Images taken inside club locations to confirm identity and control access
• Account Login Information for our website or Application
• Supplemental Information (Not Required / Dependant on Service)

PROVIDE US WITH THE FOLLOWING INFORMATION THAT HELPS YOU TO FORMULATE A CUSTOMISED PLAN OF SERVICES:

• Age and Gender.
• Fitness Interests, History of Workouts, Fitness Goals & Progress.
• Job, Lifestyle and Activity Habits.
• Fitness and Wellness-Related Interests.
• Records from Integration to Platforms such as Google Fit, Apple Healthkit, Fitbit, and any other third-party trackers that you might use.

PROCESS OF COLLECTING YOUR INFORMATION

Your information is collected from different sources, such as:

• Forms that are filled out online when you first sign up or request information
• The way in which you register at one of our locations
• The use of our mobile apps (i.e., FlowMode Fitness)
• The assessment and onboarding process for new members
• The use of Cookies, Device IDs, and website/app Browsing Activity when using the website.
• Integrations with third-party services (e.g., fitness tracking, wearable technology)

Phone calls received by Customer Care may be recorded for quality/training/security purposes unless stated otherwise. These recordings are not classified as Personal Data of the caller.

WHERE ARE YOUR PERSONAL DETAILS USED?

• To establish, validate & maintain your membership
• To manage payments, renewals, and billing activities on your behalf
• To provide customised fitness programs and progress updates.
• To communicate for Updates/Alerts/Booking Confirmation/Special Offers/Service Alerts
• To improve the quality of the Services/Experiences that we provide
• To support Franchise operations by providing operational services

Flowmode Fitness will only process the data collected from you for things that you have provided consent to and are necessary in connection with the delivery of our Services.

COOKIES & TRACKING TECHNOLOGIES

Cookies and related tracking technologies are used on our sites to:

• Distinguish between logged-in users
• Customise the way you see your searches
• Track trends in what you are doing with our sites/apps, to help us improve our services
• Store details for logging in and validating your login

Disabling cookies is possible through your browser's settings, but disabling them may result in improper functioning of our website.

DATA SECURITY

We have used the following industry standards and justified things to avoid:

• Unlawful access
• Alteration
• Disclosing
• Destruction

These have encryption technology, secure server technology, controlled access based on allowable use, monitoring activities, and maintaining strict internal policies.

Despite our best efforts, there is no guarantee that any method of digital transmission or storage will be 100% secure. However, we are committed to continually improving our systems and maintaining the highest level of security.

YOUR RIGHTS & CHOICES

You have the right to:

• Have access to the personal data that we have stored in our records.
• Request for updating or correcting your information
• Withdraw your consent to use any optional data
• Request that we delete your personal information, subject to legal or operational requirements
• Unsubscribe from all marketing communications at any time.

DIRECT MARKETING

If you have any questions regarding a request relating to your privacy, please visit our Data Privacy Request Portal or Email (details below).

If you submit your contact information to FlowMode Fitness, we will send you information about our products and services via telephone, SMS, WhatsApp, or Email. You may stop receiving marketing messages at any time. For this, you must submit a removal request to us, including your registered contact information, so that we can accurately process your request.

DATA RETENTION

We only retain your personal information for as long as it is needed to provide you with the requested service, complete a transaction, or comply with required legal obligations. If your personal data is no longer needed, it is either destroyed securely or made anonymous.

HOW TO SUBMIT A REQUEST TO US?

If you choose to work with one of our partners outside of India, we will ensure that our partners comply with the requirements of Indian Data Protection Laws and use secure, compliant service providers.

To submit any verifiable data privacy request, such as access, correction, deletion, or opt-out, you may contact us at:

Email: privacy@flowmodefitness.in Website Form: flowmodefitness.in/privacy-request Phone: [Insert Support Number] Address: [Insert Corporate Office Address]

You may be required to provide:

• Full name
• Registered phone number
• Email address
• Membership ID or location
• Verification information

This helps protect your data from unauthorised access